Cristal Learning Hub
Online Hospitality Training
for Consistent Excellence
In today’s competitive hospitality industry, delivering exceptional service is inseparable from maintaining safety and compliance. To provide a consistently superior guest experience, your teams must be equipped with the skills and knowledge to identify risks and respond efficiently.
Cristal Learning Hub, part of Intertek Academy, offers a flexible and tailored online training platform for the hospitality industry. With on-demand courses on key topics such as food safety, hygiene, and infection control, your team can learn at their convenience, anytime, anywhere.
Additionally, you can monitor and track performance, ensuring that every team member stays on course and meets training goals.
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Our Courses
| Topic | Course Name | Department | Description | Duration |
|---|---|---|---|---|
| Food Safety | Food Safety Level 1 | Food & Beverage | This training covers the most fundamental concepts of food safety and how to ensure that the food served to customers is safe. | 3 Hours |
| Food Safety | Food Safety Level 2 | Food & Beverage | This course, designed for those who work with food, provides an in-depth understanding of advanced food safety practices. It addresses techniques to minimise contamination risks and ensure food safety in the workplace. | 3 Hours |
| Food Safety | Food Safety Level 3 | Food & Beverage | The Level 3 Food Safety course is aimed at managers in food companies, such as chefs, and provides knowledge on hygiene management and HACCP systems to ensure food safety. | 4 Hours |
| Food Safety | Food Allergen Management | Food & Beverage | This course on food allergy and intolerance management provides essential knowledge and skills to ensure customer safety. It covers everything from basic concepts to emergency procedures, offering comprehensive and practical training. | 2 Hours |
| Food Safety | Good Handling Practices for the Kitchen | Food & Beverage | This course deepens participants' understanding of good handling practices at every stage of food processing. It emphasizes the importance of proper controls and the recording of each process to ensure food safety and regulatory compliance. | 4 Hours |
| Food Safety | Good Handling Practices for the Commissary | Food & Beverage | This training equips participants with the tools and knowledge necessary to efficiently manage the reception, storage, and handling of food products in the commissary. | 4 Hours |
| Food Safety | Good Handling Practices for the Restaurant | Food & Beverage | This course provides front-of-house staff with essential knowledge to ensure food safety during service. It reinforces best practices in handling ready-to-eat foods, hygiene, and emergency response. It also promotes awareness of food waste prevention in buffet and customer service. | 4 Hours |
| Water Safety | Minor Operations for Legionella Control and Prevention | Maintenance | This course explores the minor operations required for the control and prevention of Legionella. Participants will learn about high-risk installations, their characteristics, and how to prevent and control them, ensuring safety and compliance with current regulations. | 6 Hours |
| Pool Safety | Swimming Pool Maintenance | Maintenance | This course provides basic maintenance knowledge to equip participants with the tools needed to manage public swimming pools, ensuring a safe and efficient environment. | 6 Hours |
| Housekeeping | Minor Operations for Legionella Control and Prevention | Housekeeping | This course explores the minor operations required for the control and prevention of Legionella. Participants will learn about high-risk installations, their characteristics, and how to prevent and control them, ensuring safety and compliance with current regulations. | 4 Hours |
| Security | Security Manager | Security | This training provides a structured overview of key hotel security practices, focusing on incident prevention, emergency readiness, and compliance with Securitycheck standards. | 4 Hours |
| Security | Security Officier | Security | This course offers essential training in hotel risk management, emergency response, and compliance, ensuring professional and safe security operations. | 3 Hours |
| Security | General Security Awareness | Security | This course gives hotel staff the tools to recognize and respond to security threats—physical, digital, or guest-related—across all roles and departments. | 3 Hours |
| Security | Lone Traveller Security Awareness Course | Security | This course prepares hospitality teams to protect solo travellers—especially women—by teaching how to identify risks, apply respectful safety protocols, and promote a culture of guest-focused security. | 3 Hours |
| Security | Vulnerable Traveller Security Awareness | Security | This course equips hotel and tourism staff to identify and support vulnerable travellers, promoting safety through respectful service, secure environments, and inclusive practices. | 3 Hours |
Platform and benefits
Learn more about the platform and benefits: