Objective:

The Lone Traveler Security Awareness Course equips hospitality staff and tour operators with the knowledge, empathy, and practical tools needed to safeguard solo travelers, particularly female guests. Aligned with Intertek Cristal’s SecurityCheck standard, the course trains teams to recognize vulnerabilities, implement discreet and respectful protocols, and foster a culture of proactive, guest-centered safety.

Training Content:

1.    Introduction

    2.    Understanding Female Solo Traveler Vulnerabilities

    3.    Arrival & Check-In Protocols

    4.    Guest Room Safety & In-Room Security

    5.   Out & About – Supporting Safe Exploration

    6.   Responding to Safety Concerns

    7.   Team Culture, Behavior & Communication

    8.   Staff Vetting & Third-Party Accountability

    9.   Lone Traveler Policy Integration

   10. Tools, SOPs & Implementation

   11. Course Conclusion

Designed for:

This course is designed for all hospitality professionals who interact with or support solo travellers. It is especially relevant for hotel staff, tour operators, guest service teams, and third-party providers such as drivers or maintenance personnel. The training also supports HR and training teams responsible for staff onboarding and policy implementation. Everyone in the hospitality environment plays a role in creating a safe, respectful, and supportive experience for lone travelers.

Duration:

3 hours

Certification:

Yes