Objective:

To provide hotel and tourism staff with the skills and awareness needed to recognise, support, and protect vulnerable travellers through respectful service, safe infrastructure, and inclusive policies.

Training Content:

1.    Introduction

    2.    Understanding Vulnerability in Hospitality

    3.    Pre-Arrival & Booking Protocols

    4.    Hotel Safety Infrastructure

    5.   Staff Training & Interaction

    6.   Emergency Protocols

    7.   Vulnerability-Focused Policy Development

    8.   Implementing and Operationalizing Policy

    9.   Vulnerable Group Profiles

   10. Emergency Integration Across Policies

   11. Scenario Role-Plays and Case Studies

12. Inclusive SOPs, Checklists & Tools

13. Course Conclusion

Designed for:

This course is designed for hospitality staff and tour operators who interact with guests who may be at greater risk, including solo travelers, elderly visitors, disabled guests, and others requiring additional care and consideration.

Duration:

3 hours

Certification:

Yes