
Vulnerable Traveler
Security Awareness
Objective:
To provide hotel and tourism staff with the skills and awareness needed to recognise, support, and protect vulnerable travellers through respectful service, safe infrastructure, and inclusive policies.
Training Content:
Introduction
2. Understanding Vulnerability in Hospitality
3. Pre-Arrival & Booking Protocols
4. Hotel Safety Infrastructure
5. Staff Training & Interaction
6. Emergency Protocols
7. Vulnerability-Focused Policy Development
8. Implementing and Operationalizing Policy
9. Vulnerable Group Profiles
10. Emergency Integration Across Policies
11. Scenario Role-Plays and Case Studies
12. Inclusive SOPs, Checklists & Tools
13. Course Conclusion
Designed for:
This course is designed for hospitality staff and tour operators who interact with guests who may be at greater risk, including solo travelers, elderly visitors, disabled guests, and others requiring additional care and consideration.
Duration:
3 hours
Certification:
Yes